DELIVERY POLICY
Right of withdrawal website
In accordance with the law in force, the customer has a period of fifteen days from receipt of the product to exercise his right of withdrawal.
The customer can request a refund or an exchange of product.
In the case of a refund, the customer must contact MAKEBACOSMETICS at the following e-mail address: contact@makebacosmetics.com in order to obtain a standard withdrawal form. The product must be returned to the following address:.... The costs of returning the product are the responsibility of the customer. The product must be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation. MAKEBACOSMETICS will issue the refund within 7 days. From receipt of the product at its premises.
In the case of an exchange, the customer must contact MAKEBACOSMETICS at the following e-mail address: contact@makebacosmetics.com in order to obtain a standard withdrawal form. The customer must specify which other product must be returned in exchange.
The cost of returning the product will be borne by the customer. The product must be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation. MAKEBACOSSMETICS will ship the new product within 7 days. From receipt of the old product at its premises.
MAKEBACOSSMETICS reserves the right to refuse any exchange and refund of a product that has been opened or returned in poor condition.
In the event of partial cancellation of an order, MAKEBACOSSMETICS will retain the benefit of the shipping costs corresponding to the product(s) delivered.
offers 2 delivery methods: by Colissimo to your home and by Royal mail
7.1 By Colissimo and royal mail
The products are delivered to the delivery address indicated during the ordering process. For France, delivery times are ten to fifteen working days. For foreign countries, delivery times are ten to fifteen working days.
You are required to check in the presence of the post office employee the condition of the packaging of the goods and its contents upon delivery.
In case of absence on your part at the time of delivery, you will receive a delivery notice from the postman which will allow you to collect the products ordered at the post office closest to your home for a period of fifteen days.
In the event that you have any doubt of any kind whatsoever about the condition or the contents of his package, he is required:
– to apply the Colissimo procedure (report the damage due, all complaints and reservations) and to refuse the goods by immediately issuing a report of anomaly to the post office employee (report 170) or to the nearest post office within 48 hours after receipt of the package.
– to report these incidents within 48 hours to Right of withdrawal
In accordance with the law in force, the customer has a period of fifteen days from receipt of the product to exercise his right of withdrawal.
The customer can request a refund or an exchange of product.
In the case of a refund, the customer must contact MAKEBACOSMETICS at the following e-mail address: contact@makebacosmetics.com in order to obtain a standard withdrawal form. The product must be returned to the following address:.... The costs of returning the product are the responsibility of the customer. The product must be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation. MAKEBACOSMETICS will issue the refund within 7 days. From receipt of the product at its premises.
In the case of an exchange, the customer must contact MAKEBACOSMETICS at the following e-mail address: contact@makebacosmetics.com in order to obtain a standard withdrawal form. The customer must specify which other product must be returned in exchange.
The cost of returning the product will be borne by the customer. The product must be returned in its original packaging, intact, accompanied by all possible accessories, instructions for use and documentation. MAKEBACOSSMETICS will ship the new product within 7 days. From receipt of the old product at its premises.
MAKEBACOSSMETICS reserves the right to refuse any exchange and refund of a product that has been opened or returned in poor condition.
In the event of partial cancellation of an order, MAKEBACOSSMETICS will retain the benefit of the shipping costs corresponding to the product(s) delivered.
to the following email address: contact@makebacosmetics.com specifying your first and last name as well as the order number.
The delivery time must not exceed thirty days from the validation of the order.
In the event of late delivery, you have the option of canceling the order under the terms and conditions defined in article L.138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L.138-3 of the Consumer Code. The customer must report it to contact@makebacosmetics.com by e-mail to the following address: contact@makebacosmetics.com.