1.2.2 Returns in the absence of withdrawal

Whatever the delivery method, in the event that the package is not collected within the time indicated on the delivery notice, the package is returned to the Makeba cosmetics logistics service in France or the United Kingdom. In this case, the 'Buyer will be refunded the amount of the Order, delivery costs deducted, on the same means of payment as that used for the purchase

1.2.3 Loss of packages

In the case of the loss of parcels, Makeba cosmetics is responsible for initiating recourse against the carrier to proceed with the declaration of loss, requesting an investigation of the parcel. is obliged to respect the deadlines imposed by La Poste or by the carriers concerning the declaration of loss, the investigation and the reimbursement/return of the order. In fact, the Buyer is also bound by these deadlines.

The complaint file allowing an investigation to be opened generally consists of several documents (sworn statement, Colissimo personal complaint number) which will be requested from the Buyer by Makebacosmetics Customer Service, during their exchanges.

The results of the surveys are given by the carriers within a period varying from 1 to 3 weeks. A refund or a new shipment of the order will be offered to the Buyer according to the conclusions of the investigation. Makebacosmetics will do its utmost to satisfy the Buyer and shorten lead times.

1 .2.4 Delivery anomaly

Any anomaly concerning the delivery (damage, damaged package, broken products, etc.) must be reported to Makebacosmetics Customer Service within 3 days of delivery. This process of notification of a delivery anomaly does not exclude the benefit of the legal guarantees from which the Purchaser benefits (article 13).

The Purchaser or the recipient of the Order must report the absence or deterioration of the product to Customer Service at, who will remind them of the procedure to follow, as indicated below, in order to be able to request a refund. or a new shipment of the ordered products.

Makebacosmetics Customer Service may request any information relating to the identity of the Buyer or the recipient, the Order and the package to carry out any useful checks, on this occasion and in order to respond to the complaint. It is strongly recommended that the Buyer, if he notices the slightest defect during delivery, formulate reservations on the delivery note, take photos of the packaging (labels included) and of the products in order to be able to provide to Makebacosmetics, the documents necessary for the examination of his complaint.

MAKEBACOSMETICS will bear all the costs of return / reshipment concerning an anomaly arising prior to taking possession of the product and therefore the transfer of risks to the consumer.

Compensation, refund or exchange of the product will be offered to the Buyer, depending on the anomaly noted.